Terms and Conditions

1. Agreements

Our offers are not binding. Orders and agreements including collateral agreements shall only become legally effective upon our written confirmation. Deviating conditions and declarations of the purchaser are invalid even if we do not expressly contradict them. Violations of our terms of delivery or other contractual contents release us from any obligation to deliver, but not the customer from the obligation to accept.

The invalidity of individual parts of these terms and conditions or the other contractual content shall not affect the validity of the remaining provisions.

2. Advertising material, changes

The brochures, advertising material, lists, illustrations and drawings relating to our goods and the data contained therein are only approximately authoritative if they are not expressly designated as binding. We reserve the right to make changes in the form and design of our products and do not entitle the customer to make complaints or withdraw from the contract.

3. Delivery time

The delivery period begins with the order confirmation, partial deliveries are permissible.

Delays in delivery of more than 30 days entitle the purchaser to withdraw from the contract. All other claims for delayed delivery are excluded.

4. Shipping, Risk

We ship free of charge if the net order value (without VAT) is at least € 300,-. If the order value is lower, the freight costs will be invoiced proportionally. All transports are at the risk of the recipient. Before accepting the delivery, please check that it is complete and undamaged in terms of the number of parcels. Complaints must be acknowledged immediately on the receipt document intended for the shipping company, otherwise the shipping company will not pay any compensation. HOLTZ GmbH shall select the most favourable dispatch route. In exceptional cases we shall deliver by express at the request of the Customer, in which case we shall invoice the additional freight costs.

We generally deliver free of packaging. Exception: in the case of custom-made products of any kind, the packaging will be invoiced separately. For this reason, we unfortunately cannot credit returned packaging material.

All shipments are insured by us against damage and loss. For this we charge a transport insurance lump sum per delivery. The customer is obliged to inform us immediately of any damage or loss of the consignment according to the generally applicable terms of transport. All claims for damages or compensation on the part of the ordering party shall only exist against the insurance company and not against our company.

5. Prices and payment

Our prices generally valid on the day of delivery are decisive. Delivery note and invoice are enclosed with the parcels (attached to the outside of the parcel). Payment is due 30 days. Exceeding the agreed payment date of an invoice causes maturity and default also for those other invoices which are not already due. We can revoke all payment targets and credit commitments at any time for good cause. In the event that the payment period is exceeded, we reserve the right to charge default interest at a rate of 2% above the respective ECB discount rate. The assertion of further damages remains unaffected. All payments must be made directly to us. Field staff of HOLTZ GmbH are not entitled to collect payments.

6. Retention of title

The delivered goods are in all cases subject to our unrestricted reservation of title until payment.

7. Warranty

For all articles the legal warranty period applies, unless a longer period is indicated. Obvious defects (which also includes the absence of warranted characteristics) must be reported to us in writing within 2 days of receipt of the goods. In case of a justified notice of defects within the time limit, we will of course, at our discretion, either repair the goods free of charge or deliver a replacement. If the warranty to be carried out by us fails within a reasonable period of time, you can demand a reduction of the remuneration or withdraw from the contract. Any further claims (including claims for compensation for consequential damages) are excluded. Any liability for defects shall lapse as long as the customer is in default. No liability is accepted for infringements of industrial property rights. The same conditions apply to replacement goods as for the original delivery.

8. Trademarks

The goods may not be sold without the trademark affixed by us.

9. Restraint and offsetting

The customer is not entitled to a right of retention. He may only set off claims which we have acknowledged in writing or which have been legally established.

10. Privacy policy

Your data is safely protected with us. Data necessary for business transactions are stored and processed with the help of EDP within the framework of the Federal Data Protection Act (§ 26 BDSG). The address data is also used for advertising purposes, whereby you can object to this use at any time. For the purpose of credit assessment we maintain a data exchange with various credit agencies.

You can visit our site without providing any personal information. Personal data is only collected if you voluntarily provide it to us during your visit to our website.

Our website also contains programs (plug-ins) of the social network Facebook. These are operated exclusively by Facebook Inc, 1601 S. California Ave, Palo Alto, CA 94304, USA (Facebook). The plug-ins are identified by the Facebook logo or the addition "Like" on our website. When you visit a website of our Internet presence that contains such a plug-in, your browser establishes a direct connection with the Facebook servers, which in turn transmits the content of the plug-in to your browser and integrates it into the displayed website. In this way, the information that you have visited our website is forwarded to Facebook. If you are logged in to Facebook via your personal user account while visiting our website, Facebook can assign the website visit to this account. Through interaction with plug-ins, e.g. by clicking the "Like" button or leaving a comment, this information is transmitted directly to Facebook and stored there. If you wish to prevent such data transmission, you must log out of your Facebook account before visiting our website.

For the purpose and scope of data collection by Facebook and the further processing and use of your data there, as well as your rights and settings options for protecting your privacy, please refer to the Facebook privacy policy (http://de-de.facebook.com/privacy/explanation.php).

If you have any questions regarding the collection, processing or use of your personal data, or for information, correction, blocking or deletion of data, please contact:

Mr. Dipl.-Bw. Christopher Holtz-Kathan
Managing Partner
Berta-Cramer-Ring 14-16
65205 Wiesbaden

This privacy policy was created by the law firm WILDE BEUGER SOLMECKE and can be found at http://www.wbs-law.de.

11. Right of withdrawal

You have the right to cancel the contract within fourteen days without giving reasons. The revocation period is fourteen days from the day on which you or a third party designated by you, other than the carrier, took or has taken possession of the goods. In order to exercise your right of cancellation, you must inform us (HOLTZ OFFICE SUPPORT GmbH, Berta-Cramer-Ring 14-16, D-65205 Wiesbaden, Tel: +49 6122 709-0, Fax: +49 6122 709-66) by means of a clear statement (e.g. a letter, fax or e-mail sent by post) of your decision to cancel this contract.

 You may use our withdrawal form   Generic Withdrawal Form, for this purpose, which however, is not mandatory.

In order to comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the end of the revocation period.

Consequences of withdrawal

If you revoke the contract, we shall reimburse you for all payments we have received from you, including delivery costs (except for additional costs resulting from the fact that you have chosen a different type of delivery from the cheapest standard delivery offered by us), immediately and at the latest within fourteen days of the day on which we receive notification of your revocation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this refund. We may refuse to make a refund until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us immediately and in any case within fourteen days at the latest from the day on which you inform us of the revocation of this contract. This period shall be deemed to have been observed if you send the goods before the expiry of the fourteen-day period. You shall bear the direct costs of returning the goods. You shall only be liable for any loss of value of the goods if this loss of value is due to handling of the goods that is not necessary for testing the condition, properties and functionality of the goods.

End of the cancellation policy.

12. Place of performance and jurisdiction

Wiesbaden is the place of performance for all rights and obligations arising from the business relationship. Exclusive place of jurisdiction is, at our discretion, Wiesbaden or the residence or administrative headquarters of the purchaser (§17 ZPO). This shall also apply to bill of exchange, cheque and document proceedings. The legal relations between us and the customer shall be governed solely by the law of the Federal Republic of Germany, to the exclusion of any other national rights.

The General Terms of Delivery shall apply to all future transactions, even if they are not referred to again.

HOLTZ OFFICE SUPPORT GmbH, Berta-Cramer-Ring 14-16, 65205 Wiesbaden-Delkenheim